Privacy Policy

Last updated: November 3, 2026

1. General

This Privacy Policy explains how Clientele Media LLC ("we," "us," or "our") collects, uses, shares, and protects information you provide when you visit our website, fill out our forms, or opt in to our communications. By using our site or submitting your information, you agree to this policy. If you do not agree, please do not use the site or submit your information.

2. Information we collect

• Contact details you provide on our forms, such as your name, email address, mobile phone number, and country.
• Usage data such as pages viewed, interactions, browser type, and device information, collected to improve the experience.
• Communications such as messages or inquiries you send to us.
• SMS opt-in data: your explicit consent to receive text messages, including the date, time, and method of consent, so we can honor and document your choices.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve our website and services.
• Send you transactional, follow-up, and reminder communications relevant to your inquiry or appointment.
• Send you promotional and educational messages about Clientele Media products and services, only with your explicit SMS opt-in consent.
• Respond to your inquiries and provide customer support.
• Analyze usage trends and improve user experience.
• Comply with legal obligations.

4. SMS / text message communications

SMS consent and mobile information are never shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be sold or shared with third parties for their own marketing.

By providing your phone number and checking the applicable consent checkbox(es) on our opt-in form, you expressly consent to receive text messages from Clientele Media LLC. The following terms apply to all SMS communications:

• Message types: You may receive transactional and follow-up messages (account alerts, appointment confirmations, reminders, reschedule and no-show follow-ups) and, if you checked the promotional consent box, promotional messages (educational content, special offers, and updates).
• Message frequency: Message frequency varies. You may receive multiple messages per week.
• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: Reply STOP at any time to unsubscribe from all SMS messages. You will receive a confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at the email listed in section 10.
• Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of any purchase. Submitting your number without checking a consent box does not enroll you in text messages.

5. Cookies and tracking

Our site may use cookies and similar technologies to remember your preferences, distinguish visitors, and understand how the site is used. You can instruct your browser to refuse cookies, though some parts of the site may not function correctly without them. We do not use cookies to collect sensitive personal information.

6. Data security and handling

We use reasonable administrative and technical safeguards, including encrypted connections and access controls, to protect the information you provide. Information you submit is stored in our customer relationship management platform and related tools used to operate our business. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Sharing of information

We do not sell your personal information. We share information only with:

• Service providers that help us operate our website and communications (such as our CRM and email platform), bound to use it only on our behalf.
• Authorities, where required by law, legal process, or to protect rights and safety.

Mobile information, including phone numbers collected via SMS opt-in, will not be shared with third parties or affiliates for marketing or promotional purposes.

8. Your rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of text messages at any time by replying STOP, and opt out of emails using the unsubscribe link in any message.

To exercise any of these rights, contact us using the details in section 10.

9. Age restriction

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

10. Contact us

For any privacy question, request, or complaint, contact us at success@clientelemedia.com or by mail at 1905 N Sherman St STE 200, Denver, CO 80203.